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Den Marketing Ltd is a

Trade Supplier Only

We will sell directly to the Trade Only.

We do not sell directly to the general public, If you are not Trade please feel free to browse our products, If you would like to buy any of the items you see on this site, please click here to find your nearest retailer.

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Open Times
Office Open:
Monday to Friday:
8.00am to 4.00pm

Warehouse Open:
Monday to Friday:
8.00am to 4.00pm

Saturday, Sunday and Bank Holidays


Due to COVID-19 hours may vary

Terms and Deliveries
Please click here for our full trading terms & conditions

For Delivery Information please click here

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Trade Pet Supplies Deliveries

Items can be delivered by various carriers. It is however not possible to choose the carrier. A proof of delivery (signature) may be required upon delivery. Deliveries do not take place on Saturdays, Sundays and Bank Holidays.

Delivery service is not available for P.O. Box addresses or BFPO addresses.

Deliveries to UK and Ireland Only

We do not drop ship


  • Pallet Delivery Orders need to be £450 before vat minimum, for carriage paid. Due to costs, we regret that deliveries to Scotland, Ireland, Channel Islands & Isle of Man minimum order would need to be £500.
  • Parcel Courier Orders need to be £250 before vat minimum for carriage paid, we can only send unbreakable items, no tanks, hutches, parrot cages or Large ornaments can be sent, unless agreed at consumers own risk.
  • Van Deliveries need to be £250 minimum for carriage paid, please check with Den Marketing Office for delivery areas and days, we only deliver to certain areas on certain days, and deliver only to local areas to our warehouse. Please check with our office for details.
  • We reserve the right to charge local courier rates for any orders below minimum, on director of the company discretion

Order Collection

  • If you wish to collect from our warehouse, please call us to arrange time and day.
  • We respectably ask for a minimum of 24 hour notice so the order can be prepared for collection.
  • Orders for collection next day must be placed no later than 2pm the day before.
  • Latest collection time from our warehouse is 3pm

Delivery Time

  • 3 to 5 business days after dispatch from our warehouse. Although this may be longer during busy periods.
  • Parcels going to business & residential addresses may be delivered Monday to Friday Only. Saturday Deliveries will be charged, unless agreed with a Den Marketing Representative.
  • Next Day deliveries need to be with us no later than 1pm the day before, after this time we cannot guarantee next day delivery. This applies to Carrier, Parcel and Van Deliveries.

Attempted Delivery

  • If our courier can't deliver your order on the first attempt, delivery will automatically be attempted again the next day, after this if unsuccessful delivery the courier will hold the order until contact from either the delivery point or from the sender.If no contact is made the day after this time, the delivery will automatically be sent back to us.
  • If goods have been returned and a redelivery request has been made once the goods have been received back to our warehouse, a redelivery charge will be incurred, only if we have attempted contact with the delivery destination with no response.
  • If an arranged delivery has been failed as a result of consumers fault and redelivery arranged, we reserve the right to charge for redelivery.

For our terms on deliveries please
click here(please note under section 5.)
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If you're a Trader and wish to be sent a Trade Catalogue,
please contact us, or if you're an existing customer you can request a catalogue on your order

TEL: 01277 811993
FAX: 01277 812072

By Post:

Den Marketing Ltd
Unit 45 Horndon Ind Park
Station Road
West Horndon
CM13 3XL

If you have any questions please email us and one of our team will be in touch
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